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Micro Depth Technologies Limited
trading as MDT Retail (mdtretail.co.ke) and MDT (mdt.co.ke)
Effective Date: July 5, 2026 | Last Updated: July 5, 2026
This Return & Warranty Policy ("Policy") applies to all products purchased from Micro Depth Technologies Limited ("MDT," "we," "us," or "our") through mdtretail.co.ke, mdt.co.ke, or any other MDT sales channel. Please read this Policy carefully before completing your purchase, as it sets out when goods may and may not be returned, and the terms of the manufacturer/vendor warranty that applies to your purchase.
Except as expressly set out in Section 2 (Specification Mismatch) below, all goods sold by MDT are sold on a final sale basis. Once a sale is completed, goods cannot be returned, exchanged, or refunded on the basis of change of mind, incorrect selection by the customer, or similar reasons. We encourage customers to review product specifications, compatibility, and quantities carefully before completing a purchase.
The sole circumstance in which MDT will accept a return outside of a warranty claim is where the device or item delivered or collected does not match the specifications advertised or confirmed at the point of sale (for example, incorrect processor, memory, storage capacity, or model variant from what was ordered and confirmed).
Where a verified specification mismatch is confirmed, MDT will, at its discretion, replace the item with the correct specification, or provide a refund for the affected item. The item must be returned in the condition described in Section 5 below.
Products sold by MDT are covered by the original manufacturer's or vendor's warranty ("Vendor Warranty") for a period of one (1) year from the date of purchase, unless a different warranty period is expressly stated for a specific product at the point of sale. The Vendor Warranty covers functional defects — that is, failures of the device to operate as intended arising from faults in materials or workmanship under normal use.
MDT is a reseller and facilitates warranty claims on your behalf with the relevant manufacturer or vendor. Warranty repair or replacement timelines, and the final determination of whether a fault is covered, are governed by the applicable manufacturer's or vendor's own warranty terms.
The Vendor Warranty covers functionality only. The following are expressly excluded from warranty coverage, regardless of when they occur within the warranty period:
Where an inspection determines that a fault falls within any of the exclusions above, the claim will not be covered under the Vendor Warranty, and any inspection, courier, or repair costs already incurred may be charged to the customer.
To raise a specification mismatch return or a warranty claim, please contact MDT with the following:
MDT will inspect the item to verify the claim before a specification-mismatch return, replacement, or warranty repair is approved. MDT reserves the right to decline a claim where the item shows evidence of an excluded cause of damage as set out in Section 4.
Nothing in this Policy is intended to limit or exclude any right you may have under the Consumer Protection Act, 2012 of Kenya or any other applicable law that cannot lawfully be excluded by agreement. Where any provision of this Policy conflicts with a mandatory statutory right, the statutory right shall prevail to the extent of that conflict.
For all return, specification-mismatch, or warranty enquiries, please contact:
| sales@mdt.co.ke | |
| Phone / WhatsApp | +254 727 995 734 │ +254 748 489 784 |
| Address | Sound Plaza, 3rd Floor, Suite D6, Woodvale Grove, Westlands, Nairobi, Kenya |
MDT is registered with Kenya's Office of the Data Protection Commissioner (ODPC) as a Data Controller (Serial No. 16236) and Data Processor (Serial No. 16235), ID 763-0074-11A6. See our Privacy Policy for full registration details.
Data Controller — Serial No. 16236
Data Processor — Serial No. 16235